Returns and Warranties

DOMESTIC RETURNS 

Email to info@adventrex.in with subject line as "Return Request". Mention your Order ID and reason for return for our reference only

• Returns accepted within 7 days of delivery - no questions asked
• The product will be picked up from your address by our courier team
• In case we are unable to pickup service for return, then the customer will have to ship it back to us via standard postal service and we will provide a refund of the shipping cost
• Refund will be processed within 48 hours of receiving the product back
• Any express shipping cost charged for a particular order will not be refunded

DOEMSTIC WARRANTY CLAIMS

Rucksacks, Tactical Bags and Duffel Bags

Email to info@adventrex.in with subject line as "Warranty Claim". Mention your Order ID and share photos of the issue with brief description to avail warranty claims

• One year limited warranty
• Covers all manufacturing defects and damage to stitching only due to regular usage - Doorstep pickup and drop facility will be provided for the first one year for such cases whereas shipping cost would be borne by the customer after the first year
• Damage caused from wear and tear or inappropriate usage might not be applicable for doorstep warranty and would be decided on the discretion of Adventrex
• Product will be replaced or repaired depending on the issue

Waist Packs, Sleeping Bags and Other Accessories

Email to info@adventrex.in with subject line as "Warranty Claim". Mention your Order ID and share photos of the issue with brief description to avail warranty claims

• One year limited warranty on all products to cover manufacturing defects or damage to stitching from regular usage - Doorstep pickup and drop facility